Refund Policy

At GetVinDirectory, we are committed to providing reliable, data-driven vehicle history reports that help customers make informed automotive decisions. Since all our products are digitally delivered, please review this Refund Policy carefully before making a purchase.

1. Digital Products Are Non-Refundable

All products and services provided through GetVinDirectory are digital goods, including but not limited to:

  • Vehicle History Reports
  • Market Value Analysis
  • Accident & Damage Reports
  • Vehicle Verification Details
  • Export / Import Records
  • Warranty & Recall Information
  • Ownership & Title History
  • Auction & Salvage Data

Because these products are digital, intangible, and delivered instantly after processing, all sales are considered final once the report has been generated and delivered.

Refunds are generally not available under normal circumstances.

2. No Refunds for Customer Errors

Refunds cannot be issued in situations involving customer-submitted errors, including:

  • Incorrect or invalid VIN numbers
  • Typographical mistakes during checkout
  • Duplicate purchases
  • Misunderstanding of the report coverage or service scope

Customers are strongly encouraged to carefully verify all information before placing an order.

3. Exceptions to This Policy

In limited situations, GetVinDirectory may provide a correction or redelivery if:

  • The delivered report does not match the VIN submitted by the customer
  • The report is incomplete, corrupted, or inaccessible
  • The report was not delivered within the standard processing timeframe (typically 7–10 hours) due to a system issue on our end

To request assistance, please contact our support team within 2 business days of receiving (or not receiving) your report.

📧 Email: info@getvindirectory.com

4. Support & Technical Access Issues

If you experience issues downloading or accessing your report, our support team will gladly assist you in resolving the problem.

Please note that technical access issues do not qualify for refunds once the report has been successfully generated and delivered.

Before contacting support, please check your:

  • Spam Folder
  • Junk Folder
  • Promotions Folder

5. Chargeback Policy

By purchasing from GetVinDirectory, you agree to this Refund Policy.

Initiating a chargeback after receiving a successfully delivered report may be considered a violation of these terms.

GetVinDirectory reserves the right to dispute chargebacks by providing proof of:

  • Successful report delivery
  • Completed service fulfillment
  • Customer acceptance of this Refund Policy

We strongly encourage customers to contact us directly before initiating any payment dispute.

6. Agreement to This Policy

By placing an order with GetVinDirectory, you confirm that:

  • You understand that digital products are non-refundable
  • All sales are final unless an issue occurs on our end
  • You have read and accepted this Refund Policy in full

7. Contact Us

For order support or assistance, please contact us:

  1. 📧 Email: info@getvindirectory.com
    📞 Phone: +1-541-709-6498
    📍 Address: 12851 capricorn st Stafford tx 77477